The Breezy SMS Add-on is a paid subscription that adds 5,000 text message credits per month* to your existing Breezy plan. You can purchase the add-on on a monthly or yearly basis.

How to buy

Admins can purchase the SMS Add-on from their billing page.

  1. Click the gear icon ⚙️ in the left sidebar.

  2. Click Billing Details.

  3. Scroll to Feature Subscriptions and find Text/SMS Messaging.

  4. Click Enable SMS Messaging and follow the prompts to choose a plan and confirm payment.

How SMS credits work

SMS or text messages are sent by mobile carriers in “segments”. Depending on the content of your message and the encoding that’s used, a segment holds about 160 characters. If your messages are long—or include emoji or certain characters—it could take multiple segments to send a single message.


👍Tip: Scope out segments

Before you hit send, use a character counter or SMS segment calculator to see how your messages measure up!


Each Breezy SMS credit is equal to one segment. If a single text message uses several segments, it will take the same number of credits from your plan. You can find out how many credits you have available by checking your billing page.

Limits and alerts

All Breezy plans include 10 SMS credits per month. The SMS Add-on provides 5,000 additional credits*. No matter which plan you’re on, we’ll let you know by email when you’ve reached 90% of your text message limit for the month.

If you have the add-on and reach your limit, you’ll have the option to buy more credits–10% of your SMS subscription amount. These extra credits will last 30 days from the date of purchase.


*Custom plans are available with additional credits and expanded coverage. Contact our sales team for more details.

Did this answer your question?